During disaster events, it is important to keep calm to help control any fear or strange actions. It is important to remember that someone may need your help and that you may also need help. You also need to seek reliable information about what is happening and advice from emergency services. This section of the site looks at response techniques, emergency contact details.

For emergency updates, visit the State Government's QLD ALERT service.

During a disaster/emergency

In the event of a disaster or emergency, you need to stay calm, follow your prepared emergency plans and, if possible, tune into a local ABC or commercial radio station to stay informed and follow instructions from authorities promptly.

Rules of thumb

The following are some handy rules of thumb depending on your situation and the type of disaster or emergency:-

  • Cyclone/storm tide – run from water, find a place to Shelter out of the wind;
  • Riverine flooding – stay with friends in high places;
  • Bushfire – if you are going to leave, leave early;
  • Hazardous material accident – stay upwind or stay inside;
  • Tsunami – go inland one kilometre or go up ten metres;
  • Dam release – get out and move to higher ground quickly.

Make sure you remember to:

  • Check weather updates and local road are closures.
  • Do not enter flood waters (for example roads, causeways, creeks etc.). Not on foot, rubber dinghy, body board or in your vehicle. If it's flooded – forget it.
  • Check on neighbours and people who may need your assistance.
  • Think about the needs of your animals (pets) and where you will take them.
  • Look out for fallen power lines.
  • Check that your drinking water is not contaminated and ensure your food safety. Visit the Queensland Health website for further information on community health during disasters.


Evacuation involves the planned movement of people from an unsafe or potentially unsafe location to a safer location, and their eventual return.

When evacuations become necessary, you will be told through the media or by other warning methods. These methods include telephone calls using the emergency alert system. This includes an SMS message to your mobile or a voice message to your landline within a defined geographic area.

Types of Evacuation

  • Self-evacuation: No formal authority required, you can choose to self-evacuate at any time if you don't feel safe. But please let someone know that you are evacuating and where you are going.
  • Voluntary evacuation: The Local Disaster Management Group (LDMG) in consultation with the District Disaster Coordinator will ask people in a particular area to voluntarily evacuate.
  • Directed evacuation: You are ordered to 'evacuate now' by the authority of the District Disaster Coordinator. At this stage council will advise what evacuation centres will be opened.

Note: A declaration of a disaster situation is required for directed evacuation.

National Registration and Inquiry System (NRIS)

During an emergency, registering with NRIS can help people reconnect with family and friends.

Note: This NRIS service is launched only during emergency situations.